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	Are you truly Customer-Focused? By answering “yes”, a company is showing its dedication to becoming a partner “with whom one enjoys working”, be it for a client, a service provider or a person looking into working for this company. Any contact made becomes a motivation to satisfy which in turn gives the company a new edge. This is the characteristic of a company which is truly customer-focused.
	NEWS:				Staff Training: Net QI, through its sister company Net GRC (Gestion de la Relation Clients – Client Relation Management), understands the importance of staff training and thus accompanies the staff and its management through such a task. We offer two on-hands qualified training consultants. The training programme has been developed into three stages: 1. Audit, 2. Training 3. Feedback In groups of no more than 12 people we aim to develop a spirit amongst our delegates that will help them understand how to set themselves and/or their company apart from competitors.. The main objective of this stage is to improve client relation through active listening. In other words, listening to improve communication, and improve product presentation to “benefit the client”. As well as improve basic information given to the users of technical services. On top of this, Net QI offers a one-day taster course into GRC. This course called “my client – that stranger” demonstrates the importance and potential value of GRC to a business. The Customised IT Tool: Net QI is a certified distributor of SALESLOGIX, a CRM tool specifically aimed at the midsize market. SALESLOGIX is the most flexible CRM solution, the most ergonomic, and the best value for money. SALESLOGIX enables companies to be more competitive by knowing their clients well. It thus generates greater revenue by optimising its client relation. SALESLOGIX enables you to: Optimise your commercial resources by reducing the administrative workload of your staff, through perfect organisation that in turn enables them to get hold of the correct information in a timely manner. Retain your clients by understanding their needs, thanks to the relation your company has built with them. Anticipate new commercial opportunities within your affiliates and other clients through customised marketing campaigns and a thorough knowledge of competitors. Control costs relative to the commercial activity of the company. Optimise your Reporting, ensuring a visibility of your activities may they be short or medium term, and enable you to measure performance in order to help you update your information and allocate new resources for your growth.